FAQ

Frequently asked questions

Q: Do you deliver every image you shoot?


A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.




Q: Does your studio do headshots, individual portraits, family portraits, newborn shoots, wedding photography, or other types of photography?


A: Yes, we have experience in many fields of photography.




Q: Is there a style or quality difference among the photographers?


A: No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed to ensure our quality and style are consistent. All mistakes, no matter how minor, are scrutinized by the team. We trust that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our client requests. For example, some clients may prefer a light and airy look while others may prefer dramatic lighting and shadows.




Q: What rights do I have to the digital prints?


A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent.




Q: How do I reserve you for my date?


A: All dates are reserved once we receive your signed contract and deposit (half of package due in cash) .




Q: What if we exceed our contracted time for our session or wedding day coverage?


A: Standard rates apply for overtime. Overtime is billed at the rate of $100/hour.




Q: If we cancel the session/wedding, will we receive our retainer fee back?


A: Unfortunately no. Retainer fees are used to reserve your date/time. Once we’ve reserved your date, we do not accept new clients for your date/time.




Q: Which photographer will be shooting my wedding?


A: Typically, Michelle is you main photographer. On the off chance that a nother photographer needs to step in; You may request to meet with our secondary photographers. Otherwise, we will make the decision based on personality, availability, language abilities, and your referral.